Cancellation Policy

Individuals (personally funded and sponsored), Couples and Families

• Cancellation greater than 24 hours prior to the session will incur no fee.
• Cancellations within 24 hours of the session time will incur 50% of the full fee.
  • However, if I am able to rebook an equivalent session there will be no fee.
  • I do understand that emergencies happen, and therefore the first cancellation due to an emergency will incur no fee.
  • If the cancelled session is one of 5 prepaid sessions, a suitable arrangement will be agreed upon.
• Cancellation due to ‘no show’ will incur the full fee.
  • I understand that forgetting an appointment or not being able to contact me via phone or internet to cancel might occur on the odd occasion. Therefore, the first occurrence of a ‘no show’ will incur no fee as an act of good will.

Small Groups and Small Business

• Cancellation greater than 72 hours prior to the group session will incur no fee.
• Cancellation within 72 hours of the group session will incur 50% of the full fee.
  • However, if I am able to rebook an equivalent session there will be no fee.

* Please note that there will be an agreed minimum and maximum number of group members to provide flexibility for group number fluctuations.

Corporate and Organisational Teams

• Cancellation greater than 5 business days prior to the session will incur no fee.
• Cancellation within 5 business days will incur 50% of the full fee.
  • However, if I am able to rebook an equivalent team there will be no fee.

* Please note that there will be an agreed minimum and maximum number of group members to provide flexibility for group number fluctuations.