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Resolve template libraries deliver out-of-the-box workflows that automate key processes around your critical operational functions. Each template library contains a comprehensive set of best practices that are easily customized to your environment. With Resolve's rich set of actions and gateways, deep integration and easy process configuration, you can delivery a quick solution with measurable improvements in days. |
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Resolve reduces the time, cost, and error potential of relying on largely manual steps to incident resolution by automating your response to most events and incidents. The Event and Incident Response Template Library makes automating those manual steps fast and easy by providing flexible runbooks that you assemble to meet your needs. With this Template Library, you will streamline your investment in tools from multiple vendors, the knowledge of your best people, and eTOM and ITIL processes to rapidly respond to events and incidents and resolve them. The Event and Incident Response Template Library is a best practices set of workflow sequences for categorizing events, opening tickets, updating events and tickets, closing and synchronizing tickets, investigating incidents, resolving common problems with Cisco equipment, Windows Servers, and more.
The Incident Response Template Library works with one of the top 3 banks in the world across a number of global datacenters in the US, Europe, and Asia managing one of the largest and most critical global technology infrastructures. The results?
• Dramatic cost reductions within key functional areas, approaching 90%
• A culture of automation that starts with top IT Leaders lauding Resolve as one of the key technology initiatives that has a proven success record
• A Highly scalable platform that can handle millions of tasks balanced across tens of thousands of end users
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