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Business Profile: |
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This client is a large, multinational global bank who has grown substantially through M&A during the current worldwide recession. |
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Solution At a Glance: |
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For this client, we started with a simple pilot program to streamline the response to a specific event that tended to occur often across a large number of network devices and require a labor intensive series of steps to restore service operation. The success of the pilot was included as one of the top wins for IT in the CIOs annual email to the IT organization. |
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The Results: |
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The pilot demonstrated 33 man hours per day of efficiency improvements when it rolled into production, saving an estimated $1MM annually and resulting in a global, enterprise rollout.
Before the Run Book was automated the process worked according to the below description. |
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After the Run Book was automated the process was automated as described below. |
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This global organization has subsequently deployed Resolve RBA out to its global IT operations organization across 3 worldwide operations centers, with over 500 active operations experts using Resolve.
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