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Business Profile: |
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One of the largest providers of integrated telecommunications and technology services to businesses in the Southeastern United States, this customer offers a comprehensive suite of voice, data, Internet and mobile solutions integrated with equipment and network services.
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Solution At a Glance: |
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Customer chose the Resolve Run Book Automation solution, Resolve RBA, to provide a Service Delivery orchestration and automation solution around their T1 product offering. Resolve was integrated to numerous backend systems including Spirent/React and Adtran/TA-3000 testing tools. |
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The Results: |
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Today this customer has defined Run Books to provide cross functional automation across Service Activation and Operation for critical services including:
1. Feature Changes/Customer Self Provisioning
2. Billing Automation
3. IP Assign Automation
4. Circuit Design/CFA Automation
5. Toll Free Tekelec Automation
6. Disconnect Forms
7. CFA Automation
The organization wide adoption of the platform was driven by the benefits realized after the first project. The immediate benefits of the first project include:
- 22,000 Man Hours Saved, ~90% of the effort
- Increase Customer Satisfaction & Decreased MTTR
- Freed up Operators to focus on Run Books for new Services
- Increased level of granularity around T1 Testing
> Learn More |
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